Refund policy

We hope every Russell & Field piece finds a lasting place in your home. If something isn’t quite right, we accept eligible returns within 14 days of delivery.

Return Eligibility

To be eligible for a return, an item must be unused, unworn, and in its original condition and packaging. Returns must be requested within 14 days of the date your order was delivered.

To begin a return, please contact Russell & Field at hello@russellandfield.com with your order number and the item you would like to return. Items returned without prior authorization may not be accepted.

Non-Returnable Items

For the safety and integrity of our products, candles that have been burned or used cannot be returned.

Because Field Finds are vintage, antique, or previously owned objects, variations, patina, wear, and other signs of age are part of their character and are described and photographed as accurately as possible. Unless an item arrives damaged or materially differs from its description, Field Finds are final sale.

Gift cards, personalized or custom-made items, and items marked Final Sale are also not eligible for return.

Return Shipping & Refunds

Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Once your return is received and inspected, we will notify you of its status. Approved refunds will be issued to the original method of payment. Please allow up to 10 business days for your bank or card issuer to process the refund.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged in transit, defective, or you received the wrong item, contact us as soon as possible with your order number and photographs of the item and packaging so we can make it right.

Questions

Questions about a return or your order? Please contact us at hello@russellandfield.com