Shipping policy

Every Russell & Field order is carefully prepared and packed from Virginia. We take care to ensure your pieces arrive safely and are ready to find their place in your home.

Order Processing

Orders are typically processed and prepared for shipment within 3–5 business days. Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, collection launches, and other especially busy periods, processing may take a little longer. Any significant delays will be communicated as soon as possible.

Shipping

Russell & Field currently ships within the United States.

Shipping rates and available delivery options are calculated at checkout based on your order and destination. Delivery estimates shown at checkout begin once your order has been processed and transferred to the carrier.

Once your order ships, you will receive a shipping confirmation with tracking information when available.

Shipping & Delivery Times

Carrier delivery estimates are provided as a guide and are not guaranteed by Russell & Field. Weather, holidays, carrier disruptions, and other circumstances outside our control may occasionally cause delays.

Please review your shipping address carefully before completing your purchase. If you notice an error, contact us as soon as possible. Once an order has shipped, we may not be able to change or redirect the delivery address.

Field Finds & One-of-a-Kind Pieces

Many Field Finds are vintage, antique, or one-of-a-kind objects. These pieces are carefully packed with their age, materials, and individual characteristics in mind. Some larger, heavier, or unusually shaped pieces may require additional handling or shipping charges, which will be reflected at checkout when applicable.

Damaged Orders

Please inspect your order upon delivery. If an item arrives damaged, contact Russell & Field promptly with your order number and photographs of the item, packaging, and shipping box.

Please retain the original packaging while we review the damage. We will work with you to determine the appropriate replacement, refund, or other resolution.

Lost, Stolen, or Missing Packages

Once an order has been transferred to the shipping carrier, Russell & Field is not responsible for packages that are lost, stolen, misdelivered, or missing after the carrier has confirmed delivery.

If tracking shows that your package has been delivered but you cannot locate it, please check around the delivery location and with members of your household or neighbors. We also recommend contacting the shipping carrier directly to begin a missing-package inquiry.

If a package appears to have been lost while still in transit, please contact us. While carrier delays and losses are outside our control, we will assist with available tracking information and, when appropriate, help initiate a claim or inquiry with the carrier.

Russell & Field is not responsible for packages delivered to an incorrect address provided by the customer. Please confirm that your shipping information is complete and accurate before placing your order.

Questions

For questions about shipping or an existing order, please contact us at hello@russellandfield.com